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The Most Urgently Required IT Engineer (On Contract Basis) with World Known Organization for Delhi

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The Most Urgently Required IT Engineer (On Contract Basis) with World Known Organization for Delhi
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Position Title:       
IT Engineer (On Contract Basis)
Job Category:        
IT Engineer (On Contract Basis)
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Greetings from MM Enterprises Delhi ( )

Subject: The Most Urgently Required IT Engineer (On Contract Basis) with World Known Organization for Delhi

Company: World Known Organization

Designation: IT Engineer

Contract Period: 1 Year (Renewable If Required)

Location: Delhi

Experience: Relevant Experience into Same Profile

Qualification: IT Degree + ITIL (Information Technology Infrastructure Library)


1. Assist in delivering timely, reliable and effective end user support:

• Provide IT end-user support at all levels, via phone, e-mail, and proximity support on all supported software and hardware platforms;
• Perform root cause analysis for problems at the first and second level in collaboration with the Supervisor and other staff;
• Assist in implementing effective processes and procedures for user support and Help Desk;
• Ensure all assigned service requests are handled and promptly updated and closed using the Organization Global Service Desk system and conform to established service desk standards;
• Perform incident dispatching to other staff as defined in the support matrix;
• Monitor ownership of service requests, ensuring resolution at pre-agreed service levels.

2. Assist in efficient implementation of operational support processes and robust Change Management:

• Assist in implementation of established operational support processes and procedures and ongoing compliance with Information Technology Infrastructure Library (ITIL) standards for efficient service delivery;
• Update and monitor the Service Desk knowledge management database, and assist to create and update end-user documentation;
• Assist in developing and maintaining system and environment configuration documentation for Data Centre;
• Log security events received on Service Desk and escalate the same to the Supervisor to address any security threats.

3. Contribute to providing reliable, consistent and cost effective workplace services for users:

• Support Windows workstation, including standard operating system, email, anti-virus and other applications, management of user/group/file-sharing areas (quota and security), changes to the File Servers and central data settings;
• Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards;
• Perform Moves/Adds and Changes for end user devices including telephones and provide support for end user peripherals;
• Support operations of video and tele-conferences;
• Support the cyber café facility and assist users for its usage;
• Provide support on Organization official mobile devices including blackberry and laptops.
• Assist in providing end-user coaching and training as required.

Salary: As per company norms

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